Grievance Redressal
How to raise a complaint, who will handle it, and how long we take to respond.
Effective date: 1 August 2026
We publish this mechanism to meet Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 13 of the Digital Personal Data Protection Act, 2023, and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
1. Grievance Officer
To be appointed
Grievance Officer, Khata World
Email: grievance@khataworld.in
Telephone: +91 87096 52588
Address: Muzaffarpur, Bihar 842001, India
Available: Monday to Saturday, 9:00 AM – 6:00 PM IST
2. What you can complain about
- The quality, delay or non-delivery of a service you engaged us for.
- Billing, refunds or cancellation — see the Refund & Cancellation Policy.
- How we have handled your personal data, including a request we refused or did not answer.
- Content on this website that you believe is inaccurate, unlawful or infringes your rights.
- Conduct of any person representing us.
3. How to raise it
Email the Grievance Officer at grievance@khataworld.in. To let us act quickly, please include:
- Your name and the email or mobile number you dealt with us on.
- What happened, with dates.
- Any reference number, invoice number or acknowledgement you have.
- What outcome you are seeking.
4. Our timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 24 hours (working days) |
| Resolution of a general grievance | Within 15 days, as required by the IT Rules 2021 |
| Resolution of a data-protection grievance | Within 30 days |
| Removal of unlawful content on a valid complaint | Within 36 hours of a court order or government direction |
If we need longer, we will tell you why and give you a revised date before the deadline passes.
5. If you are not satisfied
5.1 Data protection matters
If we do not resolve a data-protection grievance to your satisfaction, you may complain to the Data Protection Board of India under Section 13(3) read with Section 27 of the DPDP Act. You must exhaust our internal mechanism first.
5.2 Consumer matters
You may approach the appropriate District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or file online through the National Consumer Helpline at consumerhelpline.gov.in or by calling 1915.
5.3 Cybercrime
If your complaint concerns fraud, impersonation of our firm, or another cyber offence, report it at cybercrime.gov.in or on 1930, and let us know at grievance@khataworld.in so we can assist.
5.4 Conduct of a Chartered Accountant
Where your grievance concerns the professional conduct of a Chartered Accountant who worked on your engagement, you may also complain to the Institute of Chartered Accountants of India at icai.org. Please note Khata World is not itself a firm of Chartered Accountants — see our Disclaimer.
6. What we will not do
We will not penalise you, degrade your service, or withhold your records because you raised a grievance. Your documents remain yours and will be returned on request regardless of any dispute, subject only to records we are required by law to retain.